Using Baldrige in Everyday Management
A practical reflection on applying the Baldrige Excellence Framework to everyday organizational management and improvement.
Mayda V. Colón
Writing
Published work on building work, regulatory operations, improving how organizations work, and public service.
Published Work
Building Trust in D.C.’s Third-Party Oversight: A Management Priority for AHJs
Examining how clear management practices can strengthen trust, accountability, and public confidence in third-party oversight.
D.C.’s Third-Party Program: Meeting Demands While Providing Quality Management
On responding to growing demand while maintaining quality, consistency, and sound management in D.C.’s third-party program.